Q: I've paid, received a receipt but cannot access the site with the username and password that was assigned to me.
A: Here are some possible solutions to your problem.
For best results make sure you are using the latest version of Internet Explorer, not the browser provided by AOL, or any other internet service provider. This version is available for download free of charge on our customer service page. Click Here to go there now.
Ensure that you have cookies, and java enabled. To do this, follow the directions below.
a) Click Tools, located at the top of your browser between favourites and help.
b) Click Internet Options, Select Security and then Custom Level.
c) Scroll down until you see Cookies, select enable.
d) Continue to scroll down to Microsoft VM Java Permissions, select Medium Security.
e) Click OK when finished.
f) Close Internet Explorer and reopen.
**Please Note** Users of Internet Explorer 6 must select the privacy tab in order to enable all cookies. Java permission must be set as explained above. To change your privacy settings follow the directions below.
a) Click Tools, located at the top of your browser between favourites and help.
b) Click Internet Options, Select Privacy.
c) Move the slider to the "Accept All Cookies" setting at the very bottom.
d) When finished click Apply then O.K.
Additionally the following programs are incompatible with our sites and should be disabled, before accessing our sites. These include but are not limited to Norton Website Security, WatchDog, Adguard and any firewall programs.
Login is CaSe SenSiTivE, this means if your username and password have CAPITAL letters you must login using capital letters, enter your username and password exactly as shown on your membership form.
Q: How do I look up my account information?
A: Go to the Member look-up section to find what you're looking for. Search with the information you know, not with what you are looking for.
Eg. a) If you know your username and want your account information simply input your username into the box entitled username.
b) Click the look up button, this will send all your account information to the email address you entered upon joining.
Please Note - If you were previously a member or if you are subscribed to multiple sites, do not search using your email address. When searching with an email address the information from the first account subscribed to will be sent. Owners of multiple accounts should search by user name or subscription number. This problem will be fixed in the near future.
Q: How do I cancel?
A: To cancel your subscription, click here.
Q: Why can't I view the movies/live feeds?
A: Please refer to #1 above in this F.A.Q. as well as the trouble shooting section of the site.
All needed programs or plug-ins are available via our Software Support Section.
Q: I entered an incorrect or bogus email address upon joining. Can you change it?
A: No, we cannot alter the information you entered upon joining. Please email our customer service department Monday through Friday 9am - 5pm.
Q: I joined using the web900 billing method. I called, received a pin code but when I register it states my pin code is invalid, what should I do?
A: Please allow approximately 10 minutes for the pin you have received to be entered into the system, when this amount of time has passed please continue with registration. Registration is complete after you have selected a unique username and password combination.
Q: What browsers work with which videos?
A: Unless otherwise stated, live shows and videos work with most browsers. Some of the older browsers may not be able to keep up, thus limiting your surfing experience. To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Netscape or Internet Explorer. You can download either of these by continuing to the software section and clicking on the correct icon.
Q: Hey, $39.99 for a Monthly Porno Membership, why couldn’t I just go down to the Video shop, or get some Mags or something?
A: Well, true. XXX material can come in all types of formats these days. What we do is try to build an online collection like no other. Nowhere on Earth will you find a more extensive collection of Digital Erotica! We give you countless picture sets, updated weekly and in some cases daily! No magazine can promise new Pics as often as this!
If you compare what you get at your local Video store for $39.99, with the features of a monthly membership, we overshadow the competition with an insane amount of XXX and Softcore content. Watch High quality videos, download and add to your own collection, or check out a live interactive chat session with one of our Sexy Models!
Q: The audio does not play smoothly for me, what can I do?
A: Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computers volume or try the solution below.
Q: How can I improve overall quality?
A: The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing.
Q: Why doesn't the video look as good as TV?
A: Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasingly look better. We all just have to be patient.
Q: Why do I have to scroll right and left?
A: Chances are your screen resolution is at 640x480. Please try changing your screen resolution to 1024x768 or if Possible Even higher. The Higher your resolution the better you can view the site.
Q: How do I download pictures?
A: Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.
Q: Wait, If I cancel my membership Online, will I be able to access the Website for the rest of my Trial/Monthly subscription period?
A: Of course you’ll have access to the website for the entire time you paid for. Cancelling your account simply stops the billing cycle, so the access is not cancelled just then, only the billing. Website access will be denied only after your access period has ended.
Q: I’ve paid for a membership and consulted the Troubleshooting Section, but I’m still having problems Logging in. Now what?
A: There are many possible reasons why these could occur. Whatever are the reasons, Click Here for our Customer Service Page.
Q: What name or company will I be billed by?
A: Your membership will be discretely billed under the name of your selected billing company
Eg. If you used iBill, it will display as, "IBL* iBill".
Q: Will you mail anything to my home?
A: No. We have no need to send you any kind of material or info via mail. All correspondence will be sent via the email address you used to join.
Q: I have WebTV, can I watch the live shows and movies?
A: At this time, we are sorry to say that WebTV Members will NOT be able to view the LIVE Shows & Movies.
|
